Refunds & Returns

Cancelling Your Order

Due to the perishable nature of our products, once an order has been dispatched, it cannot be cancelled. If you wish to cancel your order prior to dispatch, please reach out to us using the contact details provided on our "Contact Us" page. When contacting us, please include the following information:

  • Your order number
  • Full address (including postcode)
  • Email address

Change of Mind & Damaged Items

As we sell perishable goods such as coffee, please be aware that these items are exempt from refunds. Unfortunately, we cannot offer a refund if you change your mind after delivery.

If you receive an item that is damaged and unusable, we will issue either a refund or a replacement. Please note that cosmetic damage to the packaging alone will not be considered a valid reason for a refund, as it does not impact the product's usability.

To claim a refund for damaged items, you must notify us within 7 days of receiving the goods. To be eligible for a refund:

  • The item(s) must be returned unused and in the same condition as received.
  • The item(s) must be in their original packaging.

If more than 7 days have passed since you received your delivery, we regret to inform you that a refund cannot be processed.

We do not accept responsibility for long-term storage of perishable items; it is your responsibility to store products according to the packet instructions.

Items Not Eligible for Refunds or Replacements

We do not offer refunds or replacements for the following items:

  • Broken Biscuits: Due to their delicate nature, they may be broken during transit.
  • Damaged Packaging: If your item's packaging is damaged, we consider it protective of the product inside.
  • Compressed Items: If items arrive compressed, this is part of their design to protect the contents. All coffee bags are fitted with one-way valves, allowing air to escape, ensuring the product's integrity.

Return Process & Shipping

To submit a return request, please follow these steps:

  1. Access our returns portal: HERE
  2. Enter your email address and click "Continue."
  3. Check your email for a message from our store and copy the six-digit verification code included.
  4. Return to our online store and enter the verification code.
  5. Select the order you wish to return and click "Request Return."
  6. If your order contains multiple items, choose the specific items for return.
  7. Select a reason for the return and add any notes for us.
  8. Click "Request Return."

If your return request is approved and shipping is required, you will receive an email with shipping instructions and a return shipping label. Once we receive the returned product, you will be issued a refund.

Please ensure the product is unopened, in the condition it was received, and in its original packaging.

For more information, please consult our Terms and Conditions or contact us directly.

Refunds

Once approved, the refund will be credited to your original payment method. For card payments, it may take 5 to 10 business days for the refund to appear on your statement.

Best Before Dates

We do not accept cancellation or return requests based on best before dates. All items dispatched from our facility will have a minimum best before date of one month from the date of dispatch.

Questions

If you have any questions regarding our return policy, please contact us at: